Infor MFS Cloud

Infor MFS Cloud is a comprehensive mobile solution that transforms how field service technicians manage assignments, parts, and documentation in the field. Whether working online or offline, technicians gain complete control over their daily operations with seamless integration into Infor M3 CE.

Streamline assignment management from dispatch to completion. Technicians pick up work directly on their mobile device and track progress through intuitive status updates. Built-in checklists support critical safety protocols, such as pre-start equipment checks, ensuring compliance and reducing risk. Every assignment captures the full service lifecycle — from initial dispatch through final sign-off.

Optimize spare parts handling and inventory control. The app provides real-time visibility into parts requirements for each job, enabling technicians to issue stock from their van, request items from the main warehouse, or arrange purchases with flexible delivery options. This eliminates delays and reduces unnecessary trips back to base. Labor reporting is streamlined, with support for miscellaneous costs like accommodations and meal expenses, creating accurate project accounting.

Capture critical data that drives maintenance and billing decisions. Meter readings collected in the field automatically feed into predictive maintenance schedules, keeping equipment running reliably. Service error reports document the root cause of issues and detail repair actions, creating a complete audit trail for every job. Customer signatures and comments are captured at closure, providing proof of completion and satisfaction.

Enhance documentation with visual clarity. Integrated photo and video capture allows technicians to document equipment condition, repair work, and damage directly within the app. This visual record improves accuracy, increases transparency with customers, and provides valuable reference material for future service visits and warranty claims.

Maintain continuous workflow regardless of connectivity. Offline mode enables technicians to work in areas with poor or restricted network access, with all changes automatically syncing when connection is restored. Two-way integration with Infor Document Management enables secure electronic messaging — perfect for sharing damage photos or requesting urgent approvals — with automatic transfer back to your Infor M3 ERP system.

Infor MFS Cloud puts the power of your entire operation in the technician's pocket, reducing paperwork, improving first-time fix rates, and delivering exceptional customer service.